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Returns Policy

30-Day Returns

We want you to be completely happy with your purchase. If for any reason you are not, you may return your item within 30 days of receiving it for a full refund of the purchase price. This does not affect your statutory rights under the Consumer Rights Act 2015.

Conditions

To be eligible for a return, items must meet all of the following conditions:

  • The item is unused and in the same condition as when delivered.
  • The item is returned in its original, undamaged packaging.
  • All accessories, manuals, and included components are present.
  • Any seals, labels, or hygiene stickers have not been removed or broken. This applies in particular to audio headsets and other personal-use items.

Items that have been assembled, modified, or show signs of wear consistent with use cannot be returned unless they are faulty. Please keep the original packaging until you are sure you want to keep your purchase.

How to Return an Item

  1. Contact our customer service team at support@tripazinc.example within 30 days of receiving your order, quoting your order number and the item you wish to return.
  2. We will confirm your eligibility and provide a prepaid returns label together with instructions for the correct drop-off point. Returns are free of charge for most UK orders.
  3. Pack the item securely in its original packaging, attach the returns label, and hand it to the courier or drop it off at the designated location.
  4. Once your return arrives and passes our quality inspection, we will process your refund to your original payment method.

If you received a damaged, incorrect, or faulty item, please contact us by email with your order number and a short description together with photographs. We will arrange a replacement or refund as soon as possible.

Refunds

Refunds are issued to the original payment method within 5-7 working days of our receiving and inspecting your returned item. Depending on your bank or card provider, the refund may take a further few days to appear on your statement. We will email you to confirm when the refund has been processed.

Where a non-faulty item is returned outside its original packaging or in a condition that reduces its resale value, we may make a reasonable deduction from the refund. The original delivery charge is not refunded unless the return is due to an error on our part.